Returns Policy:


Returns Policy for Tiaras & Tulle


Last Updated: March 27, 2025

At Tiaras and Tulle, we want your child to love their new dress as much as you do! We are committed to providing high-quality children’s dresses, such as our fairy princess and tutu dresses, and we comply with the Consumer Guarantees Act 1993 (NZ). Please read our Returns Policy carefully to understand your rights and our process for returns.

1. Returns for Faulty or Defective Products

1.1 We stand by the quality of our products. If your child’s dress (or any other item) is faulty, defective, not as described, or unfit for its intended purpose, you are entitled to a remedy under the Consumer Guarantees Act 1993.

1.2 Eligible Issues Include:

  • Manufacturing defects (e.g., torn seams, missing sequins, or broken stitching).
  • The product does not match the description or images on our website (e.g., incorrect color or design).
  • The dress is not fit for its intended purpose (e.g., it falls apart during normal use).

1.3 Return Process for Faulty/Defective Items:

  • Contact us within 7 days of receiving your order at admin@tiarasandtulle.co.nz with your order number, a description of the issue, and photos of the defect.
  • We will assess your request and, if approved, provide a prepaid return shipping label at no cost to you.
  • Once we receive and inspect the returned item, we will offer a remedy, which may include a replacement, repair, or full refund (at your choice, depending on the issue). Refunds will be processed to the original payment method within 7-10 business days.

1.4 We cover all return shipping costs for faulty or defective products, ensuring no additional cost to you.

2. No Change-of-Mind Returns

2.1 We do not accept returns for change-of-mind, incorrect size selection, or if you simply no longer want the item. This includes reasons such as:

  • The dress doesn’t fit as expected (please refer to our sizing guide before ordering).
  • You or your child changed your mind about the color, style, or design.
  • The dress was purchased for a one-time event and is no longer needed.

2.2 To avoid disappointment, we recommend carefully reviewing product descriptions, images, and our sizing guide before placing your order. If you’re unsure, feel free to contact us at admin@tiarasandtulle.co.nz for assistance.

3. Non-Returnable Items

3.1 The following items are non-returnable, even if faulty, unless they fail to meet the guarantees under the Consumer Guarantees Act 1993:

  • Items that have been worn, washed, or damaged by the customer (e.g., stains, tears caused by misuse).
  • Custom-made or personalized dresses, unless they are defective or not as described.

4. How to Initiate a Return

4.1 To request a return for a faulty or defective product:

  • Email us at admin@tiarasandtulle.co.nz within 7 days of delivery with your order number, a description of the issue, and clear photos showing the defect.
  • Do not return the item until you receive approval and return instructions from us.
  • Pack the item securely in its original packaging, including all tags and accessories, and follow the return instructions provided.

4.2 Items returned without prior approval or not meeting the criteria above may not be accepted, and return shipping costs will not be covered.

5. Refunds

5.1 If a refund is approved for a faulty or defective product, it will be processed to the original payment method within 7-10 business days of receiving the returned item.

5.2 Original shipping costs will be refunded only if the return is due to our error (e.g., we sent the wrong item).

6. Contact Us

If you have any questions about our Returns Policy or need assistance with a return, please reach out to us:

  • Email: admin@tiarasandtulle.co.nz

We’re here to help ensure your experience with Tiaras & Tulle is a magical one!