terms and conditions

Terms and Conditions for tiarasandtulle.co.nz Checkout

Last Updated: March 27, 2025

By completing a purchase on Tiaras & Tulle, you agree to the following Terms and Conditions. Please read them carefully before placing your order. These terms govern your use of our website and the purchase of products, including but not limited to children’s dresses, costumes, and accessories.

1. General

1.1 These Terms and Conditions apply to all orders placed through our website www.tiarasandtulle.co.nz for delivery within New Zealand and internationally, where applicable.

1.2 We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The version in effect at the time of your purchase will apply to your order.

1.3 By placing an order, you confirm that you are at least 18 years old or have the consent of a legal guardian to make the purchase.

2. Ordering and Payment

2.1 All products listed on our website are subject to availability. We reserve the right to cancel or refuse any order if the product is out of stock or for any other reason, with a full refund provided.

2.2 Prices are displayed in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) where applicable. Prices are subject to change without notice, but the price at the time of checkout will apply to your order.

2.3 Payment must be made in full at the time of purchase using the available payment methods (e.g., credit/debit card, PayPal, etc.). We use secure payment gateways to protect your information, but we are not liable for any issues arising from third-party payment processors.

2.4 By providing payment details, you confirm that you are authorized to use the payment method and that the information provided is accurate.

3. Shipping and Delivery

3.1 We offer shipping within New Zealand and to select international destinations. Shipping costs and estimated delivery times will be displayed at checkout.

3.2 Delivery times are estimates only and may vary due to factors beyond our control, such as courier delays or customs processing for international orders. We are not liable for delays caused by third parties.

3.3 Risk of loss or damage to the products passes to you upon delivery. If your order is damaged or lost during shipping, please contact us within 7 days of the expected delivery date, and we will work to resolve the issue.

3.4 For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country.

4. Returns and Refunds

4.1 We comply with the Consumer Guarantees Act 1993 (NZ). If a product is faulty, not as described, or unfit for its intended purpose, you are entitled to a repair, replacement, or refund, depending on the issue.

4.2 For change-of-mind returns, we offer a 7-day return period from the date of delivery, provided the product is unused, in its original packaging, and in the same condition as when received. You are responsible for return shipping costs unless the return is due to our error.

4.3 To initiate a return, contact us at admin@tiarasandtulle.co.nz with your order number and reason for return. We will provide instructions for returning the product.

4.4 Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to our error.

4.5 Custom-made or personalized items are non-returnable unless faulty.

5. Product Information

5.1 We strive to ensure that all product descriptions, images, and sizes (e.g., children’s dresses, tutus, and costumes) are accurate. However, slight variations in color or design may occur due to lighting, screen settings, or manufacturing differences.

5.2 All sizes are approximate. We recommend reviewing our sizing guide before ordering to ensure the best fit for your child.

5.3 Products are intended for children aged 1-8years unless otherwise specified. Adult supervision is recommended during use, especially for items with small parts or accessories.

6. Intellectual Property

6.1 All content on our website, including product images, designs, and text, is the property of tiarasandtulle.co.nz or our licensors and is protected by copyright laws. You may not reproduce, distribute, or use our content without prior written permission.

6.2 The Tiaras & Tulle logo and brand name are trademarks of our company and may not be used without permission.

7. Limitation of Liability

7.1 To the extent permitted by law, tiarasandtulle.co.nz is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of data, profits, or personal injury.

7.2 Our liability for any claim related to your purchase is limited to the amount paid for the product.

7.3 We are not responsible for allergic reactions or injuries caused by improper use of our products. Please ensure the product is suitable for your child before use.

8. Privacy

8.1 We collect and process your personal information in accordance with our Privacy Policy [link to your Privacy Policy]. By placing an order, you consent to the collection and use of your information as outlined in the policy.

8.2 We will not share your personal information with third parties except as necessary to fulfill your order (e.g., with couriers or payment processors) or as required by law.

9. Governing Law and Disputes

9.1 These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from your purchase will be subject to the exclusive jurisdiction of the courts of New Zealand.

9.2 If you have a complaint, please contact us at admin@tiarasandtulle.co.nz. We will endeavor to resolve the issue promptly and fairly.

10. Contact Us

If you have any questions about these Terms and Conditions or your order, please contact us:

Email: admin@tiarasandtulle.co.nz

Last Updated: March 27, 2025

At Tiaras & Tulle , we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website tiarasandtulle.co.nz, make a purchase, or interact with us. By using our website, you agree to the practices outlined in this policy. We comply with the Privacy Act 2020 in New Zealand and aim to be transparent about how we handle your data.

1. Information We Collect

We collect information to provide you with the best possible shopping experience, process your orders, and improve our services. The types of information we may collect include:

1.1 Personal Information:

Name, email address, phone number, and billing/shipping address when you place an order or create an account.
Payment details (e.g., credit/debit card information), which are processed securely through third-party payment gateways. We do not store your full payment details on our servers.
Date of birth or age (if provided, e.g., for age verification or account creation).

1.2 Non-Personal Information:

Browsing data, such as your IP address, browser type, device information, and pages visited on our website, collected through cookies and similar technologies.
Analytics data, such as how you interact with our website, which products you view (e.g., children’s dresses, tutus, or costumes), and how you arrived at our site (e.g., via search engines or social media).

1.3 Information from Children:

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child without consent, please contact us immediately at admin@tiarasandtulle.co.nz, and we will take steps to remove it.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Process Your Orders:

To fulfill and ship your purchases (e.g., fairy princess dresses for girls).
To communicate with you about your order, including confirmation, shipping updates, and returns.
To process payments and issue refunds where applicable.

2.2 To Improve Our Services:

To analyze website usage and customer preferences to enhance our product offerings and user experience.
To personalize your shopping experience, such as recommending products (e.g., sparkly tutu dresses) based on your browsing history.

2.3 To Communicate with You:

To send you order-related updates via email or SMS.
To send promotional emails, newsletters, or special offers (you can opt out at any time).
To respond to your inquiries or customer service requests.

2.4 To Ensure Security and Compliance:

To detect and prevent fraud or unauthorized activity on our website.
To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 With Service Providers:

We share information with trusted third parties who help us operate our business, such as:
Payment processors (e.g., Stripe, PayPal) to securely handle transactions.
Shipping companies (e.g., NZ Post, DHL) to deliver your orders.
IT and analytics providers (e.g., Google Analytics) to monitor website performance.
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 For Legal Reasons:

We may disclose your information if required by law, such as to comply with a court order, or to protect our rights, property, or safety, or that of others.

3.3 Business Transfers:

If Tiaras & Tulle is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. How We Store and Protect Your Information

4.1 Storage:

Your information is stored on secure servers located in [Location of Servers, e.g., New Zealand or a cloud provider like AWS]. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4.2 Security:

We use industry-standard security measures, such as encryption and secure socket layer (SSL) technology, to protect your information during transmission and storage.
Despite our efforts, no online system is completely secure. We cannot guarantee the absolute security of your information, and you share your data at your own risk.

4.3 Data Retention:

We retain personal information for as long as your account is active or as needed to provide services (e.g., order history). We may also retain data to comply with legal obligations (e.g., tax records) or resolve disputes. Non-personal data may be retained indefinitely for analytics purposes.

5. Cookies and Tracking Technologies

5.1 We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences and login details.
Analyze website traffic and user behavior (e.g., which children’s dresses are most popular).
Deliver targeted ads (if applicable).

5.2 You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website. For more details, please see our Cookie Policy [link to Cookie Policy, if applicable].

6. Your Rights and Choices

Under the Privacy Act 2020, you have certain rights regarding your personal information:

6.1 Access and Correction:

You can request access to the personal information we hold about you or request corrections if the information is inaccurate. Contact us at admin@tiarasandtulle.co.nz to make a request.

6.2 Opt-Out of Marketing:

You can unsubscribe from marketing emails or newsletters by clicking the “unsubscribe” link in any email or contacting us directly.

6.3 Delete Your Data:

You can request the deletion of your personal information, subject to legal or contractual obligations (e.g., we may need to retain order records for tax purposes).

6.4 Complaints:

If you have concerns about how we handle your information, please contact us at [Your Contact Email]. You also have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand (www.privacy.org.nz).

7. International Data Transfers

If you are ordering from outside New Zealand, your information may be transferred to and processed in countries where our service providers operate (e.g., cloud servers in the United States). We ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place to protect your data.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors or social media platforms). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: admin@tiarasandtulle.co.nz

We are committed to addressing your inquiries promptly and ensuring your privacy is protected.